Return Policy

Our Goal: Happy Parts, Happy Drivers!

We want you to be thrilled with your Nissan parts, but we understand that sometimes things don't go according to plan. Here's a guide to our return process, designed to make things as smooth as possible:

Making a Return:

  • 30-Day Window: Returns are accepted within 30 days of purchase.
  • Packaging and Invoice: Please keep parts in their original packaging and include a copy of your invoice.
  • VIN Verification: Providing your VIN during checkout helps ensure accurate parts are ordered, but don't worry, we'll work with you even if it wasn't included.
  • Returnable Items: Most parts can be returned, with a few exceptions (electrical, fuel, performance, installed, or special orders).
  • Restocking Fee: A 25% restocking fee applies to returns for customer-error orders.
  • Shipping Costs: We'll cover shipping for errors on our end, but shipping for customer-error returns is non-refundable.
  • Part Inspection: All parts must be inspected before a credit is issued.
  • Packaging Condition: Parts must be uninstalled, unopened, and in undamaged packaging to receive credit.
  • Proof of Purchase: Include a copy of your invoice (found under "Your Account" on our site).
  • Shipping Prepayment: Please prepay shipping costs. COD or freight collect shipments won't be accepted.
  • Return Address: Send returns to:

NissanParts.cc
2220 Carriage Dr SW
Olympia, WA 98502

Cancellations:

  • Cancellations are subject to a 20% fee.

Core Policy:

  • Some parts have a refundable "core charge" to ensure old parts are returned.
  • Customers pay for shipping core returns.
  • Cores must be assembled, clean, complete, undamaged, and in original packaging.
  • Questions? We're happy to help!

Damages:

  • Report damaged items within 7 days of receiving them via email with photos of the product, damage, and packaging.

We're here for you! If you have any questions, please don't hesitate to reach out at parts@nissanparts.cc . Our team is dedicated to making your Nissan parts experience as smooth and satisfying as possible.